Cancellation Policy

Cancellation Policy

Last Updated: 8/9/2023 .

  1. Overview

Welcome to Sabzee Mandi (“we,” “us,” “our,” or the “Company”). This Cancellation Policy (“Policy”) outlines our guidelines and procedures for the cancellation of orders for products purchased through our e-commerce website (the “Site”) and mobile application (the “App”).

  1. Order Cancellation

2.1. Cancellation Eligibility: You may cancel an order if it meets the following criteria:

  • The order has not yet been shipped or delivered.
  • The products included in the order are eligible for cancellation (perishable items may have different cancellation rules).

2.2. Cancellation Request: To request a cancellation, please log in to your account on our Site or App and navigate to your order history. You can initiate the cancellation process from there.

2.3. Cancellation Deadline: Orders can typically be canceled within 30 minutes of placement. After this timeframe, the cancellation may not be possible due to the processing of the order.

2.4. Cancellation Confirmation: Upon successful cancellation, you will receive an email confirming the cancellation and any applicable refund details.

  1. Refunds

If your canceled order is eligible for a refund, the refund process will follow our Refund and Return Policy. Please refer to that policy for more details.

  1. Exclusions

This Policy does not apply to the following:

  • Orders that have already been shipped or delivered.
  • Orders for perishable items that have already been prepared for delivery.
  • Orders not purchased through our Site or App.
  1. Contact Us

If you have questions or concerns about our Cancellation Policy, please contact us at help@sabzeemandi.com .