Refund and Returns Policy

Refund and Return Policy

Last Updated: 8/9/2023.

  1. Overview

Welcome to Sabzee Mandi (“we,” “us,” “our,” or the “Company”). This Refund and Return Policy (“Policy”) outlines our guidelines and procedures for refunds and returns of products purchased through our e-commerce website (the “Site”) and mobile application (the “App”).

  1. Refunds

2.1. Refund Eligibility: We offer refunds for products that meet the following criteria:

  • The product is damaged or defective upon receipt.
  • The product does not match the description on our Site or App.
  • The product is undeliverable.

2.2. Refund Request: To request a refund, you must notify us the same day of receiving the product. Please contact our customer support team to initiate the refund process.

2.3. Refund Process: Once your refund request is approved, we will process the refund to the original payment method used for the purchase. Refunds may take 7 to 10 business days to reflect in your account.

  1. Returns

3.1. Return Eligibility: We accept returns for products that meet the following criteria:

  • The product is unopened, unused, and in its original packaging.
  • The return request is made the same day of receiving the product.
  • The product is not excluded from returns under this Policy.

3.2. Return Request: To request a return, please contact our customer support team . You will be provided with instructions on how to return the product.

3.3. Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

  1. Exclusions

This Policy does not apply to the following:

  • Perishable items, such as fruits and vegetables, unless they are damaged or defective.
  • Products with expiration dates.
  • Products that have been used or opened.
  • Products not purchased through our Site or App.
  1. Contact Us

If you have questions or concerns about our Refund and Return Policy, please contact us at help@sabzeemandi.com .